Privacy Policy
Effective date: 01/09/2025

1. Who we are
Nex Habit LLC, 2093 Philadelphia Pike 8077, CLAYMONT DE 19703, United States (“we,” “us,” “our”) provides AI‑assisted customer support, inbox, and messaging solutions (“Services”). Contact: privacy@comturk.com.

2. Scope
– Website/app users and workspace members
– End users who message through channels connected to our platform (web widget, Instagram, Facebook, email)
– Business contacts and support interactions

3. Information we collect
– Account & Profile: name, email, role, company, auth identifiers.
– Communications: messages, attachments, metadata, channel/page/IG IDs, email headers, delivery/read states.
– Integrations: tokens/IDs to connect channels (Instagram/Facebook/email), stored securely and minimally.
– Usage & Device: logs, IP, browser/OS, timestamps, diagnostics, analytics.
– Cookies: session and preference cookies; see “Cookies.”
– Billing (if applicable): subscription and payment metadata via payment processors.
– Support: content provided in tickets/chats.

4. How we use data
– Provide, secure, and operate the Services
– Authenticate users; enforce workspace/account permissions
– Route and process messages across connected channels
– Communicate service notices and support
– Improve functionality and performance
– Comply with legal obligations and enforce terms

5. Legal bases (EEA/UK, if applicable)
– Contract, Legitimate Interests, Consent (where required), Legal Obligations.

6. Sharing
We do not sell personal data. We share with:
– Service providers (hosting, email, analytics, AI processing) under DPAs
– Channel providers you connect (Meta/Instagram/Facebook, email) to deliver messages
– Legal/safety, and business transfers (if applicable)

7. International transfers
We may transfer data internationally using safeguards (e.g., SCCs) and technical/organizational measures.

8. Retention
Kept only as long as necessary for the purposes above, your settings, or law. You may request deletion (see “Your rights”).

9. Security
Encryption in transit, access controls, least‑privilege, monitoring. No method is 100% secure; we continually improve.

10. Your rights
Subject to law, you may request access, correction, deletion, restriction, objection, and portability; withdraw consent (where used). Contact: privacy@comturk.com. If you’re an end user of our customer, we may redirect you to that organization.

11. Cookies
We use necessary cookies for authentication/session and may use analytics cookies to improve the Service. Where required, we seek consent. You can control cookies via browser settings and our banner (if shown).

12. Third‑party services and channels
When you connect channels (e.g., Instagram, Facebook, email), data flows under those platforms’ terms and policies. If AI features are enabled, content may be processed by our configured AI provider solely to deliver those features under contractual restrictions.

13. Children
Not directed to children; we do not knowingly collect children’s data.

14. Changes
We may update this Policy. We’ll post a new effective date and, where material, notify you via the Service or email.

15. Contact
Nex Habit LLC
2093 Philadelphia Pike 8077
CLAYMONT DE 19703
United States
Email: privacy@comturk.com

16. Regional disclosures (supplemental)
– EEA/UK: You may lodge a complaint with your data protection authority.
– California: We do not “sell” personal information as defined by CCPA/CPRA.
– Türkiye (KVKK, if applicable): You may apply to exercise your rights (learn whether your data is processed; request correction/deletion; object in certain cases) via privacy@comturk.com.